Help Centre
The short version of everything you need to know, grouped by what you are trying to do.
Getting Started
Create your account
Sign up with your email. One account per person.
Verify your identity
Photograph your ID with all four corners visible, in good light, and take a selfie. Blurry or cropped photos are the main reason verification fails.
Top up
USDT and USDC are free. Always check the network before sending — a transfer on the wrong network cannot be recovered by anyone.
Issue your card
Virtual cards are instant. The physical card ships in 7–14 business days.
Fixing Common Problems
Verification failed
Usually an expired document, cut-off corners, glare on the photo, or a name that does not match the account. Retry with a clearer photo, then write to [email protected].
Payment declined
Check your balance covers the amount plus the conversion fee, whether you have hit a monthly limit, and whether the card is frozen. The dashboard shows the reason for each decline.
Top-up has not arrived
Check the transaction on a block explorer first. If it is confirmed on-chain and still missing after an hour, send us the transaction hash.
Lost your phone
Sign in elsewhere and freeze your cards, or write to [email protected] and we will freeze them. Your balance is attached to your verified account, not your device.
Waiting on a refund
Merchant refunds return to your card balance, typically within five to ten business days. The timing is controlled by the merchant, not by us.
Card frozen unexpectedly
Automated monitoring sometimes holds an unusual transaction. Contact support and we will review it — usually the same day.
Did not find it?
The FAQ covers fees, limits and countries in more detail. If it is still unclear, write to us.
Read the FAQ
