Legal Agreements and Policies

Terms and Conditions

The main agreement: what the service does, what you and we each owe the other, countries and limits, liability, and how the agreement ends.

Prohibited Activities and Jurisdictions

What an account may not be used for, which jurisdictions cannot be served, and what happens if a rule is breached.

Privacy Policy

What personal data we collect, why, who receives it, how long we keep it, and the rights you have over it.

Cookie Policy

Exactly what this site stores in your browser — the list is complete — and how to refuse it.

Anti-Money-Laundering and Sanctions Policy

How we identify customers, screen against sanctions, monitor activity and report — including why an account can be frozen without an explanation.

Complaints Handling Procedure

How to complain, what happens at each stage, the deadlines we hold ourselves to, and your right to go to a regulator independently of us.

Risk Disclosure

What can actually go wrong: irreversible transfers, market volatility, network and custody risk, regulatory change — and which of them are recoverable.

Pricing and Fees

Every fee in one table, including the ones set to zero and the two costs that are charged by other people rather than by us.

Fraud and Security Policy

The controls against fraud, how balances are held, how to protect yourself, and where responsibility sits.

Consumer Protection Policy

Transparency on fees and risk, your rights, refunds and cancellation, and the deadlines we hold ourselves to.

Trust and Safety

What to do if you have been scammed, how to verify you are talking to us, and the schemes to watch for.

Licensing and Regulatory Status

What is settled, what is not, and what will be published here before accounts open.